Swapfiets listens: How your feedback moves us forward

Swapfiets listens: How your feedback moves us forward

Swapfiets listens: How your feedback moves us forward

At Swapfiets, your feedback helps shape what we build next.

From product updates to new bike colours and partnerships, some of our latest changes started with what members told us they wanted, needed, or cared about. Because when you vote, reply, answer a survey, or share an idea, we listen.

Here’s how your feedback has recently moved Swapfiets forward.

At Swapfiets, your feedback helps shape what we build next.

From product updates to new bike colours and partnerships, some of our latest changes started with what members told us they wanted, needed, or cared about. Because when you vote, reply, answer a survey, or share an idea, we listen.

Here’s how your feedback has recently moved Swapfiets forward.

Published

to good to go swapfiets

Welcome to a special edition of our Stories, where we dive into some of our most exciting recent updates, all built with you, our members, at the very heart of them.

This is about the news that actually matter to you. Because while we care deeply about sustainable urban mobility, here's what it really comes down to: your experience on the bike. You're not just a member, you're the reason we keep improving. And your ride just got better.

So let's get into what's new, and what it means for you.

  1. The Next-Generation Power 1: An E-Bike Fine-Tuned by You

You told us you wanted more control, more confidence, and a smoother rhythm on city streets. We took those insights straight to our product team with one goal: to build the ultimate urban e-bike.

The next-generation Power 1 is a direct response to your feedback. Engineered and tested to glide over cobblestones, handle busy intersections, and make your daily commute feel effortless, it's designed to feel completely natural in the rhythm of city life.

Here's what's new, and in for you:

  • Two hand brakes replacing the pedal brake, giving you better control and more confident stopping at any intersection

  • Display moved to the left handlebar, for easier readability at a glance

  • SP Connect-compatible phone mount, far more secure than a standard holder

  • Boosted power, roller brakes, and new colours upgrade both the ride and the look

2. We Made Pink Happen! 🩷

Who says a blue tyre can't come with a splash of pink? We gave our community the power to vote on a brand-new bike colour and you chose pink, overwhelmingly.

A promise made is a promise kept. We rolled the vibrant new bikes off the line, and now they're out in the world. The pink bike is already turning heads in Paris, Barcelona, and Germany and a few have been spotted in Amsterdam too. Keep an eye on our channels to find out where it's showing up next. 👀

3. Partnering for Good: Swapfiets x Too Good To Go

You’ve told us that making a positive environmental impact is one of the main reasons you choose Swapfiets. We want to make sustainable living as seamless as possible for you, both on and off the saddle.

That’s why we teamed up with Too Good To Go. By partnering with a fellow B Corp, we’re combining forces to help you reduce food waste while riding emission-free. It’s just one more way we are stepping, and pedaling, toward a greener, more mindful future together.

Together, We’re Stronger!

As a blue tyre rider, you have priceless insights. You know every pothole, every commute shortcut, and exactly what makes a subscription seamless. We want to keep hearing from you so we can keep improving.

Want to help steer the future of Swapfiets? Here is how you can stay in the loop and make your voice heard:

  • Cast your vote on socials: Follow us on Instagram and TikTok to participate in our interactive polls, color votes, and Q&As.

  • Dive into our monthly newsletter: Our newsletter isn't just for updates, it's a direct line to exclusive feedback questionnaires and sneak peeks at what we're building next.

  • Keep talking to us: Whether it's in our app, via email, or right under our social media posts, your comments matter. We read them.

  • Let's keep the wheels turning and the conversation flowing. Thank you for being more than just members, thank you for being our co-pilots!

About Swapfiets

Swapfiets is the world’s first ‘bicycle as a service’ company. Since 2014, we’ve evolved from a Dutch start-up into a leading micro-mobility provider with 280,000+ members in the Netherlands, Germany, Belgium, Denmark, France, Spain, Austria & the UK.


The concept is simple: For a monthly subscription fee, you receive a high-quality bike or e-bike solution for your own use. If anything happens, our expert repair service is ready to fix your ride in-store or swap it for a working one at no additional cost. We’ve got your back, every mile.

News, tips & more, straight to your inbox

News, tips & more, straight to your inbox

News, tips & more, straight to your inbox