From October 29th, we kindly ask you to make an appointment (via the mobile Swapfiets app) for a service in our stores in order to reduce risk. Despite the restrictions, there are enough bicycles and e-bikes (depending on general availability in your city) available for our new customers.
Your Swapfiets bicycle always works
And if your Swapfiets bicycle is broken, we ensure that there is a working one at your home within 48h.
Service in our stores
We always deliver same-day service in our stores.
We are available between 08:00 and 22:00 and we guarantee top service.
Frequently asked questions
What happens if my bike breaks down?
If there is something wrong with your bike, we come over to you to repair your bicycle or to swap it for a working one. This is done without extra costs for you.
What is swapping?
What happens if something of your bike breaks down? Then one of our swappers comes over to quickly exchange ('swap') your bicycle with a working one. As a result, you are always assured of a working bicycle and back on the road again in no time. Moreover, we can also carry out minor repairs directly on location.
Where can I get a Swapfiets Bicycle?
Swapfiets bicycles are available in the following cities: Copenhagen, Aarhus, Odense, (NL) Amsterdam, Arnhem, Breda, Delft, Den Bosch, Den Haag, Eindhoven, Enschede, Groningen, Haarlem, Hengelo, Leeuwarden, Leiden, Maastricht, Nijmegen, Rotterdam, Tilburg, Utrecht, Zwolle, (BE) Leuven, Gent, Antwerpen, (DE) Bremen, Göttingen, Münster and Oldenburg. Is your city not listed? Please let us know.
What is the minimum duration of the contract?
At Swapfiets we always want to provide the best service experience possible. To live up to the service experience we promise, all our cities have a minimum contract period of 1 month.
Do I need to have my own bicycle?
No, you do not need to have a bicycle of your own. For a fixed monthly fee we provide you with a sturdy Swapfiets bicycle. Then we ensure that your Swapfiets bicycle always works.
How do I order a Swapfiets bicycle?
A Swapfiets bicycle can easily be ordered online. Select the city where you want a Swapfiets bicycle and follow the steps. After placing your order, we make an appointment to deliver your bicycle. You can also pick up your bicycle in some cities. Upon receipt, we adjust the bicycle for you personally so that you can use it immediately.
What happens if somebody steals my bicycle?
Our bicycles are insured against theft. However, in the event that your Swapfiets bicycle is stolen, you pay your 450 kr. deductible, provided that your bike was locked properly. The remaining costs are covered by our cycle insurance. Of course we ensure that you will receive new bicycle ASAP.