From April 20th 2020 some of our stores will reopen with adjusted opening hours. Our mobile services (repairs and deliveries) are still available in all cities.
header_down_arrow

Your bike subscription, your Swapfiets.

We make sure your Swapfiets always works.

The idea

concept_arrow concept_arrow_mobile
concept_arrow_blue
bike.svg

Your own bicycle

Free delivery. You decide where and when.
concept_arrow_blue
exam.svg

Hassle Free

Just get in touch with us (app, phone & mail).
concept_arrow_blue
hand3.svg

We fix it

Within 48 hours we provide you with a working bicycle at a location chosen by you.

Our promises

route.svg

Your Swapfiets bicycle always works

And if your Swapfiets bicycle is broken, we ensure that there is a working one at your home within 48h.
highfive.svg

Service in our stores

We always deliver same-day service in our stores.
iphone2.svg

Great service

We are available between 08:00 and 22:00 and we guarantee top service.

Frequently asked questions

What is swapping?
What happens if something of your bike breaks down? Then one of our swappers comes over to quickly exchange ('swap') your bicycle with a working one. As a result, you are always assured of a working bicycle and back on the road again in no time. Moreover, we can also carry out minor repairs directly on location.
Where can I get a Swapfiets Bicycle?
Swapfiets bicycles are available in the following cities: Copenhagen, Aarhus, Odense, (NL) Amsterdam, Arnhem, Breda, Delft, Den Bosch, Den Haag, Eindhoven, Enschede, Groningen, Haarlem, Hengelo, Leeuwarden, Leiden, Maastricht, Nijmegen, Rotterdam, Tilburg, Utrecht, Zwolle, (BE) Leuven, Gent, Antwerpen, (DE) Bremen, Göttingen, Münster and Oldenburg. Is your city not listed? Please let us know.
What is the minimum duration of the contract?
At Swapfiets we always want to provide the best service experience possible. To live up to the service experience we promise, certain cities have a minimum contract period.

Cities with a minimum contract period of one month, with one month notice: Aarhus and Odense.

Cities with a minimum contract period of two months, with one month notice period: Copenhagen.

Terms and conditions apply to new contracts agreements from 17.07.2019.
Do I need to have my own bicycle?
No, you do not need to have a bicycle of your own. For a fixed monthly fee we provide you with a sturdy Swapfiets bicycle. Then we ensure that your Swapfiets bicycle always works.
How do I order a Swapfiets bicycle?
A Swapfiets bicycle can easily be ordered online. Select the city where you want a Swapfiets bicycle and follow the steps. After placing your order, we make an appointment to deliver your bicycle. You can also pick up your bicycle in some cities. Upon receipt, we adjust the bicycle for you personally so that you can use it immediately.
What happens if somebody steals my bicycle?
Our bicycles are insured against theft. However, in the event that your Swapfiets bicycle is stolen, you pay your 450 kr. deductible, provided that your bike was locked properly. The remaining costs are covered by our cycle insurance. Of course we ensure that you will receive new bicycle ASAP.
What happens if my bike breaks down?
If there is something wrong with your bike, we come over to you to repair your bicycle or to swap it for a working one. This is done without extra costs for you.

The new way of cycling.

The subscription that makes you never ever again worry about a broken bicycle.